Daniel K Agf

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Cancellation

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I have tried contacting ParkSleepFly with several methods to cancel my reservation. The hotel is fine with the cancellation as there was a technical issue with the booking. The parksleepfly website does not work correctly to cancel. I need a refund to my card as there are now two changes for the same reservation on my account. Reservation # 337****
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Preferred solution: Full refund

louise d Iat

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Verified Reviewer

Cancellation of 2 charges not made on credit card

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charges were made on credit card . no reservations made. letter received from Nicole Boden promising refunds of $145.34 US and $136.34 US in 5-7 days on FEB. 15 2024. Never happened. This is now March 25 2024. I guess they think if you don't check your cards they won't have to pay. Will be making another call today to see where my money is.check up
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Loss:
$282

Preferred solution: Full refund

User's recommendation: check your credit cards

Glen T Fox

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Verified Reviewer

SCREWED up reservations

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I made 2 reservations thru your website: La Quinta Miami airport April 19 one night Fairfield Inn West Miami airport April 19 one night I need to cancel the La Quinta reservation but the hotel has no record of reservation. Also, the Fairfield has no record of my reservation, I have tried to call but you fail to answer or return my call. I sent an email last week but again NO RRESPONSE. I have disputed the two charges 42.34 and 49.53 respectively,
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Cons:
  • Incompetent

Preferred solution: Full refund

User's recommendation: Don’t use them

roy s Voz

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Verified Reviewer

Cancellation and rebook a reservation

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I have been trying for 2 days to cancel and rebook a reservation #333****. I would really like a little help here!!! I need to add a day to the reservation.
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Pros:
  • Good idea
Cons:
  • Bad customer service

Preferred solution: A rebook of the reservation to add another day.

User's recommendation: be very careful to review your reservation many times before paying!!

Anonymous
map-marker Mexico City, Mexico

No hotel reservation

I have tried to contact you x3 through chat and email. No reply. You report great customer service but provide no phone # and no reply to chat or email
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User's recommendation: Trash

Anonymous
map-marker Erskine, Minnesota

ID 327**** the Room reservation has been doubled at Hilton unable to find anyone to cancel 1 room for 24Feb and 10 Mar.

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Reservation 327**** has been doubled at Hilton . They need an e-mail from you to cancel 1 of the rooms for 24 Feb and 10 Mar .
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Anonymous
map-marker Brooklyn, New York

PRIVACY BREACH

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MY CONFIRMATION AND PERSONAL INFORMATION WAS ALL SENT TO A DIFFERENT PERSON!!! THERE IS ZERO CONFIRMATION INFORMATION FOR THIS COMPANY
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User's recommendation: DO NOT USE UNDER ANY CIRCUMSTANCES

James W Stl

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Verified Reviewer
| map-marker Edmundson, Missouri

Poor Customer Service

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Company owes us a credit, but will not reply to two e-mail inquiries and has no phone to contact. They extoll customer service but do not practice it!
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Loss:
$227
Pros:
  • Convenient packaging for travel
Cons:
  • Poor customer service

Preferred solution: Full credit applied to future reservation

User's recommendation: Potentially nice service, but frustrating to not be able to make contact with anyone

Anonymous
map-marker Kansas City, Missouri

Double Booking - Got charged for a No Show

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Unknown to me, ParkSleepFly booked me on two different dates, same day of the month but two different months. I got charged as a No Show for the incorrect date. My PSF reservation lists the wrong hotel reservation, so I've got proof it was their error. Credit card company denied my claim so I'm impatiently waiting to hear from PSF.
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User's recommendation: Never book with a company that doesn't have a phone number for customer service.

Anonymous
map-marker New Baltimore, Michigan

Unable to contact them directly -unresolved issue

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. I have sent several emails regarding cancellation. I have called the hotel and canceled w/in 24 hrs and I still have not heard back. No reply. nor have I been credited my deposit. I dont have a reservation no# because they never entered the reservation in the computer. They still have not credited my account $24.80. The only contact is through email. No phone number to be found. Still no credit. POOR CUSTOMER SERVICE WITH PARKSLEEPFLY!!!
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User's recommendation: Make sure you don’t want to cancel before booking because you’ll never see your credit.

Theresa P Tzd

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Verified Reviewer
| map-marker Doral, Florida

Complaint

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Updated by user Feb 10, 2023

No action from ParksleepflyWe want the $40.85 refund Misrepresented airport shuttlePlease review again

Original review Jan 11, 2023
Hello
I have successfully cancelled the following reservations for arrival Jan. 14.
Residence Inn by Marriott, Doral, FL Miami Airport location
They want the service fee amount refunded. $40.85 each
Your company did not notify clients of the airport shuttle time change from 7am to 9am.
This is a misrepresentation of services offered.
The impact would have cost them unnecessary large amounts of money.
Please respond as quickly as possible.
Shakley 284****
Taylor 284****
Deardorff 285****
Duncan 285****
Duhamel 285****
I represent a Travel Company as a Senior Group Advisor and If I post this
error to my many colleagues , I'm sure it will impact your reputation.
Park Sleep Fly will no longer be a part of our list of hotel chains to sell.
Theresa Payne
Silhouette Travel & Tours
tpayne8144@***.com
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Loss:
$41

Preferred solution: Full refund

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